Online booking
Services, opening hours, staff, reminders and payment for bookings.
15 guides
- Get started: turn on online booking on your website Get a booking system on your Sitewig website so customers can choose service, date and time themselves – and see what needs to be in place before you open.
- Create services with duration, price and break Add the treatments, meetings or classes customers can book – with duration, break after, price, type and location – and hide or delete them again.
- Add staff and choose who does what Create staff members in Sitewig Booking, choose which services each one performs, give them their own working hours and a calendar link for their own calendar.
- Set opening hours, breaks and booking rules Decide when customers can book – opening hours per weekday, a lunch break, separate hours for staff, minimum notice, start times and how far ahead bookings are possible.
- Holidays, days off and special opening hours Close online booking for a holiday, a single day or an afternoon, and give a day special opening hours for the whole business or one staff member.
- View, create, move and cancel bookings in the calendar Use the booking calendar in the control panel to enter phone bookings, set up recurring appointments, move or cancel an appointment and mark no-shows.
- Approve new bookings manually before they are confirmed Decide for yourself whether an online booking should be accepted. Turn on manual approval, approve or decline requests, and keep an eye on the month's number of bookings.
- Sync with Google Calendar, Outlook or ICS Get bookings into your calendar with a calendar link (ICS), and let busy times from an ICS address block new bookings. Google Calendar and Outlook aren't switched on yet.
- Take a deposit or full prepayment when booking Let customers pay a deposit or the full amount by card when they book. Fewer no-shows, and the money goes straight to your own Stripe account.
- Confirmations and reminders by email and SMS See which emails your booking customers receive automatically, when the reminder is sent, and how to turn on SMS reminders with your own sender name and text.
- How customers can cancel or reschedule an appointment themselves Customers can cancel or reschedule their booking using the link in the confirmation. Set a deadline so late changes have to go through you.
- Waitlist when the time or class is full Let customers join a waitlist for a fully booked time or class. When someone cancels, the first person in the queue automatically gets an offer by email.
- Courses – classes customers sign up for in one go Group a series of dates into a course that customers sign up for and pay for in one go – directly on your website, with a waitlist when the class is full.
- Customer list, export and deletion of customer data (GDPR) Find your booking customers, export the list to Excel, and handle a customer's request for access to or deletion of their data under the GDPR.
- Show the booking calendar on another website Use Sitewig Booking on a website that isn't built with Sitewig, e.g. WordPress, with an embed code and a list of allowed websites.
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