Sitewig Help Centre
How can we help?
Find answers about your products. Or write to us: our first-reply target is 1 working day.
These guides are in English. Support in Danish and English.
Can’t find the answer? Write to support
Popular guides
What most people are asking about right now.
- Email on phone and computerSet up your Sitewig email on iPhone and iPad Add your Sitewig email address to the Mail app on iPhone or iPad using IMAP, so your messages, folders and sent mail are the same on all your devices.
- DNS and name serversPoint your domain to an external app or website platform Use your Sitewig domain for an app or website you have built on an external platform – without moving the domain and without touching your email.
- Email on phone and computerAdd your Sitewig email to the new Outlook for Windows How to set up your Sitewig email address as an IMAP account in the new Outlook for Windows – and what to choose when Outlook suggests Microsoft or Google.
- Email on phone and computerAndroid – use your Sitewig email in the Gmail app or Samsung Email Read and send emails from your own address on an Android phone. Step by step in the Gmail app with IMAP, and what to choose in Samsung's Email app.
- Transfer a domainHow to move your domain to Sitewig Move a .com, .eu, .net or other domain from your current provider to Sitewig using the auth code – step by step in the control panel.
- Get started with emailHow to create a new email address on your domain Create a mailbox such as contact@yourcompany.com in the control panel in a couple of minutes – with password, display name and storage.
What do you need help with?
Choose a topic and find step-by-step guides.
Domains and DNS
- Buy and renew domains Find an available domain, buy it and keep track of renewal, owner and .dk approval.12 guides
- Transfer a domain Move a domain to or from Sitewig with an auth code, name servers and .dk transfers.13 guides
- DNS and name servers Point your domain to a website, add records and understand A, CNAME, MX and TXT.15 guides
- Get started with email Create mailboxes, choose passwords and use webmail on your own domain.12 guides
- Email on phone and computer Set up your Sitewig email on iPhone, Android, Outlook, Apple Mail and Thunderbird.14 guides
- Forwarding, auto-reply and spam Aliases, catch-all, forwarding, auto-replies, spam filter and importing old email.11 guides
Website, webshop and booking
- Website builder Build, edit and publish your website – pages, sections, images and domain.15 guides
- AI: NinaAI and AYAAI Let NinaAI create and edit your website, or build an app with AYAAI – and understand your AI limits.12 guides
- WordPress Install WordPress, log in, update safely and move an existing WordPress site.11 guides
- Webshop Products, payments, shipping, VAT and orders in your Sitewig webshop.14 guides
- Online booking Services, opening hours, staff, reminders and payment for bookings.15 guides
Hosting and technical
- Files, SFTP and SSH Upload files, use the file manager and connect with SFTP or SSH.11 guides
- Databases and PHP Create MySQL databases, use the database tool and choose a PHP version.13 guides
- SSL, security and backup Free SSL, two-step verification, malware scanning and restoring from backup.15 guides
Account, plans and billing
Moving, troubleshooting and growth
- Move to Sitewig Move your website, email and domain from another provider without downtime.13 guides
- Troubleshooting Website not showing, email not arriving or SSL acting up – how to find the cause.13 guides
- Marketing and SEO Get found on Google, measure visits and reach your customers with newsletters and social media.12 guides
Frequently asked questions
Short answers about Sitewig.
Getting started
How do I get started?
See plans and prices and order the hosting that suits you. You can also start with Free without paying.
Do I need a domain before I start?
You can choose a new domain or keep your existing one. Domains are bought separately at the normal price.
Domains
Can I get my own domain?
Yes. Choose from 29 extensions, also as an individual.
How do I transfer a domain?
Get a transfer code from your current provider. We help plan the move.
DNS
What is DNS?
DNS connects your domain to your website and email. A and CNAME records are used for the site, MX records for email.
Can I keep my domain elsewhere?
Yes. Point DNS to your Sitewig hosting.
Which email plans are there?
Essential (£1.49/mo) has 10 mailboxes of 10 GB. Unlimited (£3.29/mo) has unlimited mailboxes and 250 GB shared storage.
Do I get email on my domain?
Yes. All paid hosting plans include email accounts on your own domain – the number and size are shown on each plan, and the storage is shared with your website. You can also choose a standalone email plan.
Web hosting
How do you back up?
Daily backups for 30 days (90 days on Max) that you can restore yourself. Business and Max also have on-demand backups.
Where is my data stored?
In the EU. Websites, email and backups are stored on servers at Hetzner in Germany and Finland, and our account database is hosted by Supabase in the AWS Frankfurt region.
WordPress
Is WordPress included in every plan?
Yes. WordPress, PHP choice, SSH/SFTP, staging and free SSL are on every plan.
Which plan suits WordPress?
All of them. Pro, Business and Max also add automatic WordPress updates and a malware scan.
Website builder
Do I need to code?
No. You edit pages, text and images without code.
Is the website builder included?
Yes, free with every hosting plan. Booking from Starter, online shop from Pro.
Billing
How do I pay?
The first 3 months are free. After that you pay for 12 months at a time at the normal price, no VAT is charged.
Does the price go up after the first year?
No. The normal price is the same every year. Domains have their own first-year and renewal prices.
Security
Do I get an SSL certificate?
Free SSL is included in every hosting plan.
How do I get help?
Email support with a first-reply target of 1 working day. Write to support@sitewig.com.
Didn't find the answer?
Reply within 1 working day · Mon–Fri 8:00–17:00 CET