SSL, security and backup
Free SSL, two-step verification, malware scanning and restoring from backup.
15 guides
- How your domain gets a free SSL certificate All Sitewig web hosting plans include free SSL from Let's Encrypt. See when the certificate is issued, where to see its status, and why you never renew it yourself.
- Are visitors sent to https automatically? At Sitewig the server itself sends all http visits on to https once your SSL certificate is active. How to test it, and how to fix mixed content warnings.
- Troubleshooting: the SSL certificate isn't being issued Does your site say "not secure", or does SSL show as Error on the domain page? Go through DNS, name servers and old records step by step, so the certificate can be issued automatically.
- The Security page: your overview of two-factor, malware and SSL The Security page in the control panel brings together two-factor sign-in, malware scan, domain lock, cookie banner and SSL for all domains. How to read it, and what to do about yellow and red marks.
- Malware scan: how we keep an eye out for malicious code On Pro, Business and Max we scan all the files on your web hosting for viruses and malicious code every night. See the result, and start an extra scan with Scan now.
- Has your site been hacked? How to clean up, step by step Has the malware scan found something, or is your WordPress behaving strangely? Change passwords, find the infected files, restore a clean backup and close the gap.
- Daily backups: what do we keep, and for how long? All web hosting plans get an automatic nightly backup of files, databases and websites from the website builder. Backups are kept for 30 days – 90 days with Max – and you can restore them yourself.
- Restore your web hosting or database from a backup Have you deleted something or broken your site? Choose a date, a target and a method in the control panel, and we restore files, the database or the website – alongside or on top.
- Restore individual files or download a copy of your backup Get one file or folder back from a backup without touching the rest of the website, or download a copy as .tar.gz. How to use Restore individual files and My backups.
- Take an extra backup right now (Backup on demand) On Business and Max you can take a backup of files, databases and websites yourself with one click – for example just before you update WordPress or change something big.
- Restore deleted emails from a backup Deleted important emails? We back up every mailbox each night. Restore them to a new folder in the same mailbox or to another, empty mailbox – nothing is overwritten.
- Undo changes in the website builder with version history The builder automatically saves a version every time you or the AI change something. Go back to an earlier version, or undo a publication with one click.
- Turn on two-step sign-in (2FA) on your Sitewig account Protect your sign-in with a 6-digit code from an authenticator app on your phone. How to turn on two-factor sign-in under Settings, and how to store your backup codes.
- Lost your phone? Sign in with a backup code or turn off 2FA If you've lost the phone with your authenticator app, you can sign in with a backup code and move two-factor sign-in to a new phone. Without backup codes, you need to contact support.
- Sign in with a passkey, and keep track of your devices Sign in with your fingerprint, face recognition or device PIN instead of a password, and see which devices are signed in to your Sitewig account.
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