Restore deleted emails from a backup

If an email has been deleted and emptied from the bin, you can still get it back from a nightly backup of the mailbox. A restore always puts emails alongside what's already there – your current emails are never overwritten.

Restore emails

1. 1

   Step 1: Open the Restore emails card

   Go to Web hosting → Backup and scroll down to the Restore emails card.

2. 2

   Step 2: Choose a mailbox

   Under Mailbox, choose the mailbox the emails were in. The list shows the backups we have, with Time and Size. Press Refresh list if you can't see the latest ones.

3. 3

   Step 3: Choose a backup

   Choose a backup from before the emails were deleted, and press Restore.

4. 4

   Step 4: Choose where the emails should go

   You have two options:

   • To the "Restored …" folder in the same mailbox: your current emails stay where they are, and the restored ones are put in a new folder alongside.
   • To another, empty mailbox: the whole mailbox is restored with the original folder names. Create a new mailbox first under Email.

   

5. 5

   Step 5: Start the restore

   Press Start restore. It can take a few minutes. Follow the status under Restores: Queued, In progress and Done.

6. 6

   Step 6: Find the emails

   Open webmail or your email app. If you chose a folder, the emails are in a new folder called Restored plus the backup's date, e.g. Restored 2026-10-14. If you can't see the folder in your email app, check that the folder is subscribed, or restart the app.

Frequently asked questions

How far back can I go?

Mailbox backups are kept for up to 30 days. The Restore emails card shows exactly how many days your mailbox is kept.

Can I restore a single email?

You restore the whole mailbox from a particular night into a new folder. You can then move the emails you need back to the Inbox and delete the rest of the folder.

Does the restore overwrite emails I've received since?

No. Both methods put the emails alongside. Nothing in your current mailbox is changed or deleted.