Set up your Sitewig email on iPhone, Android, Outlook and Apple Mail

Your Sitewig email works in all the common email programs. Outlook and Thunderbird find the servers themselves when you enter your email address. In the other programs you enter the server details once: it typically takes 3–5 minutes per device.

What you need ready

• Your full email address, e.g. contact@yourcompany.com
• The mailbox password (not the password for the control panel)
• The server name mail.sitewig.com: it is also shown in the control panel under Email → Mailboxes on the Account settings card

iPhone and iPad

1. 1

   Step 1: Add an account

   Open Settings, go to Mail (on newer versions of iOS under Apps → Mail) and Mail Accounts, and tap Add Account.

2. 2

   Step 2: Choose Other

   Tap Other and then Add Mail Account. Fill in your name, email address and password, and tap Next.

3. 3

   Step 3: Fill in the servers

   Choose IMAP at the top. Enter mail.sitewig.com as the host name for both incoming and outgoing mail, and the whole email address as the username in both places. Tap Next and Save.

You will find the detailed guide with pictures in Set up your Sitewig email on iPhone and iPad. Menu names may vary slightly between iOS versions.

Android (Gmail app)

Most Android phones use the Gmail app for other email addresses too. Menu names may vary slightly between phones and app versions.

1. 1

   Step 1: Add another address

   Open the Gmail app, tap your profile picture and choose Add another account and then Other.

2. 2

   Step 2: Enter the address and choose IMAP

   Enter the whole email address, tap Next and choose Personal (IMAP). Enter the mailbox password.

3. 3

   Step 3: Incoming server

   The username is the whole address, the server is mail.sitewig.com, the port is 993 and the security type is SSL/TLS.

4. 4

   Step 4: Outgoing server

   The server is mail.sitewig.com, the port is 465 and the security type is SSL/TLS. Switch on Require sign-in and use the same username and password.

5. 5

   Step 5: Finish

   Choose how often the app should fetch email and give the account a name. Tap Next.

Outlook (Windows and Mac)

1. 1

   Step 1: Start the setup

   Choose Add account in Outlook (in the new Outlook, under Settings → Accounts). Enter the whole email address.

2. 2

   Step 2: Let Outlook find the servers

   Tap Connect. Outlook finds the servers for your address itself (automatic setup). Enter the password when asked, and you are done.

3. 3

   Step 3: Does Outlook ask for servers?

   Choose IMAP (possibly via Advanced options or Configure manually). Incoming: mail.sitewig.com, port 993, encryption SSL/TLS. Outgoing: mail.sitewig.com, port 465, encryption SSL/TLS. Enter the password and tap Connect.

Apple Mail on Mac

1. 1

   Step 1: Add an account

   Open Mail, choose Mail → Add Account, select Other Mail Account and click Continue.

2. 2

   Step 2: Enter your name, address and password

   Click Sign In. The Mac cannot find the servers itself, so more fields appear.

3. 3

   Step 3: Fill in the servers

   Choose IMAP and enter mail.sitewig.com as both the incoming and outgoing server. The username is the whole address. Click Sign In again.

Calendar and contacts (CalDAV and CardDAV)

With the Essential and Unlimited email plans you can also sync your calendar and contacts between your phone and computer.

On iPhone you add them under Mail Accounts → Add Account → Other → Add CalDAV Account (and Add CardDAV Account). In other programs it is typically called network calendar or CalDAV.

Test that it works

1. Send an email from the new account to your own address.
2. Check that it arrives in the inbox and that it is in Sent both in the program and in Webmail.

Frequently asked questions

Can I download a profile or use automatic setup?

Not yet. The settings have to be entered manually as described above.

The program says the server's certificate can't be verified. What do I do?

Check that the server name is exactly mail.sitewig.com – not your own domain, and not with www. in front.

Can I use the same address on several devices?

Yes. With IMAP you can have the address on as many devices as you like, and they all show the same inbox.