Set up email in classic Outlook for Windows (Microsoft 365, 2016–2021)

Classic Outlook is the version that comes with Microsoft 365 and Office 2016, 2019 and 2021, and has the File menu at the top left. This is where you add your Sitewig email as an IMAP account. It takes 5 minutes.

What you need

• Your full email address, for example info@yourcompany.com
• The mailbox password (not the control panel password)
• The servers below: they are also shown in the control panel under Email → Mailboxes → Account settings

Add the account

1. 1

   Step 1: Enter the address and choose manual setup

   Click File → Add Account. Enter your full email address. Click Advanced options, tick Let me set up my account manually, and click Connect.

2. 2

   Step 2: Choose IMAP

   Choose the account type IMAP. Do not choose Microsoft 365, Exchange or Google: your email is with Sitewig.

3. 3

   Step 3: Fill in the servers

   Under Incoming mail, enter mail.sitewig.com, port 993 and the encryption method SSL/TLS. Under Outgoing mail, enter mail.sitewig.com, port 465 and SSL/TLS. Click Next.

4. 4

   Step 4: Enter the password

   Enter the mailbox password and click Connect. When Outlook says that the account has been added, click Done.

Change the server settings later

If you have entered something incorrectly, or an old account is set up with a different server, correct it here:

1. Click File → Account Settings → Server Settings.
2. Change Incoming mail and Outgoing mail so that they match the settings above.
3. Check that the username is the full email address, and that outgoing mail uses the same login.
4. Click Next and Done.

After you have changed your password

When you set a new password for the mailbox in the control panel, it must also be entered in Outlook, and on all other devices that use the account.

1. 1

   Step 1: Set a new password in the control panel

   Go to Email → Mailboxes, and click Change password next to the address. Enter a new password twice, or click Suggest password. It must be at least 12 characters and contain at least two types of character (for example letters and numbers). Click Save password.

   

2. 2

   Step 2: Enter the new password in Outlook

   The next time Outlook connects, it asks for the password. Enter the new one, and tick Remember password. If Outlook does not ask, change it under File → Account Settings → Server Settings.

Frequently asked questions

Can Outlook find the settings by itself?

Sometimes, but not always. That is why we recommend manual setup with the values above. Then you know exactly what has been chosen.

Can I see my Sitewig calendar in Outlook?

No, not at the moment. Sitewig does not have Exchange, and Outlook does not support CalDAV without extra programs. Email works fully.

Why are my sent emails not in the Sent folder on my phone?

Check that the account has been set up as IMAP and not POP. With IMAP, Outlook saves sent mail on the server, so it also appears on your other devices.