Payments and invoices
Payment cards, invoices, VAT, renewal and cancellation.
12 guides
- How the 3 free months and the annual payment work See what you pay today, when the first annual payment comes, and why Sitewig charges 12 months at a time – with worked examples for all plans.
- Which payment methods can I use? Sitewig takes payment via Stripe. See which methods you can choose, why a payment card is the safe choice for renewals, and what Sitewig stores.
- Change or add a payment card Has your card expired, or have you been issued a new one? Update it under Billing in the control panel so the next renewal of your Sitewig plan goes through.
- Find your invoices and download them as PDF All invoices and credit notes from Sitewig are under Account → Billing in the control panel. See what the list and statuses mean, and download a PDF for your bookkeeping.
- VAT for private and business customers (incl. reverse charge) When does Sitewig add VAT, and how does your business get invoices without VAT under the reverse charge? How to enter and verify your VAT number.
- VAT for customers in the United Kingdom and Norway If you live in Norway, you pay 25% Norwegian VAT as a private customer. In the United Kingdom, Sitewig currently charges no VAT. See what that means for your prices and invoices.
- Renewal: when does my plan renew, and what is charged? Sitewig plans renew automatically for 12 months at a time. See where to find the renewal date and price, and how domains renew separately.
- The payment failed. What do I do? Did the payment for your Sitewig plan not go through? See why it happens, how to pay the open invoice, and what happens if it is not paid.
- Cancel a subscription, domain or add-on Cancel a Sitewig plan or a domain in the control panel or without signing in. See when the cancellation takes effect, how to undo it, and what happens to your data.
- Right of withdrawal: change your mind within 14 days As a consumer you have a 14-day right of withdrawal on purchases from Sitewig. Here is how to withdraw in the control panel or without signing in, and how you get your money back.
- 30-day money-back guarantee If you're not happy with your first Sitewig plan, you can get your money back within 30 days. See what the guarantee covers and how to use it.
- What does it cost to upgrade or downgrade my plan? If you switch to a bigger plan part-way through the period, you only pay the difference for the rest of the period. The lower price for a smaller plan applies from the next renewal.
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