About Sitewig
A British hosting company with support in English and Danish
We bring domains, hosting, email and a website builder together in one place. Here are the facts about who we are and where your data lives, so you can check them yourself.
Facts you can check
Every point links to its source.
Company no. 17437429
Registered in England and Wales (Companies House).
View on Companies House30-day money-back guarantee
Cancel within 30 days and get your plan payment back.
Read the termsReply within 1 working day
Mon–Fri 8:00–17:00 CET
Read the service levels (SLA)Public service status
Check the status of every service at any time.
View service statusServers in the EU
Servers in Germany and Finland.
See our subprocessorsDaily backups kept 30 days
Restore files and databases yourself from the control panel.
How backups work
Who is behind Sitewig
Sitewig is a trademark of 3XAYA LTD, a British company based in London. We sell in seven countries in local currency, and our support team answers in English and Danish.
- Company
- 3XAYA LTD
- Company no.
- 17437429
- Registered in
- England and Wales
- Registered office
- 128 City Road, London, EC1V 2NX, United Kingdom
- Director
- Omid Romal
- Markets
- Denmark, the United Kingdom, Ireland, France, Germany, Sweden and Norway
Where is your data?
Websites, email and backups are stored on servers in Germany and Finland with Hetzner. Account data for the control panel is stored in Frankfurt.
A few optional features, such as emails to your visitors, use providers outside the EU. They are all on our list of subprocessors.
What we stand for
Honest prices
Clear plans and the same normal price every year.
Personal support
Email support with a first-reply target of 1 working day.
A great start
The website builder is included in every hosting plan.
Questions about Sitewig
Can I trust Sitewig?
Judge by the facts: 3XAYA LTD is registered in England and Wales under company no. 17437429, you get a 30-day money-back guarantee on your first order of hosting, the website builder and email, and our service status with 90 days of history is public.
Who owns Sitewig?
Sitewig is owned and run by 3XAYA LTD, 128 City Road, London. You can look the company up on Companies House.
Why a British company, and do I pay VAT?
The company is British but sells across the EU. As a private customer you pay the VAT of your own country, and it is shown on the invoice. Businesses with a valid EU VAT number pay no VAT (reverse charge).
Where is my data stored?
Websites, email and backups are stored in Germany and Finland, and account data in Frankfurt. A few optional features use providers outside the EU; they are all on our list of subprocessors.
What if I change my mind?
You get a 30-day money-back guarantee on your first order of hosting, the website builder and email. As a consumer you also have a 14-day right to cancel. Registered domains can't be refunded.
How do I get help, and how fast?
Email support@sitewig.com. Reply within 1 working day, Mon–Fri 8:00–17:00 CET. Business: reply within 4 hours. If your whole site is down, we monitor around the clock and start work within 1 hour.
Find the plan that suits you
Every hosting plan includes the website builder, daily backups and personal support.