Add your Sitewig email to the new Outlook for Windows

The new Outlook for Windows is the app that comes with newer Windows computers and has replaced the old Mail app. Your Sitewig email works in it as an ordinary IMAP account. If you use classic Outlook from Microsoft 365 or Office, see Outlook for Windows (classic) instead.

What you need

The password is the mailbox's own password. You will find the servers in the control panel under Email → Mailboxes → Account settings.

Add the account

Microsoft regularly changes the menus in the new Outlook, so the names may differ slightly from those below.

1. 1

   Step 1: Open the account settings

   Click the gear icon (Settings) at the top right, choose Accounts → Email accounts and click Add account.

2. 2

   Step 2: Enter your email address

   Enter your full address, e.g. contact@yourcompany.com, and click Continue.

3. 3

   Step 3: Choose IMAP as the account type

   If Outlook suggests signing in with Microsoft or Google, choose IMAP instead (sometimes under Choose a different provider or Advanced). Your email is hosted at Sitewig, not with them.

   

4. 4

   Step 4: Fill in the incoming server

   Enter the mailbox password. Under IMAP incoming server enter mail.sitewig.com, port 993 and security SSL/TLS. The username is the whole address.

5. 5

   Step 5: Fill in the outgoing server

   Under SMTP outgoing server enter mail.sitewig.com, port 465 and security SSL/TLS. The username and password are the same as for the incoming server.

6. 6

   Step 6: Continue and test

   Click Continue. Outlook checks the connection and fetches your folders. Send a test email to yourself to check that both sending and receiving work.

Good to know about the new Outlook

The new Outlook fetches IMAP accounts through Microsoft's own service and not directly from your computer. This means Microsoft also stores a copy of your password and your emails. That is Microsoft's solution and not something Sitewig controls. If you want a direct connection, you can use classic Outlook, Thunderbird or webmail.

Frequently asked questions

Outlook keeps asking for the password. What do I do?

Check that the username is the whole email address in both places and that you are using the mailbox password. If you recently changed the password in the control panel, you also need to enter the new one in Outlook. See My email program rejects my password.

Can I get my Sitewig calendar in the new Outlook?

Not at the moment. Outlook cannot add CalDAV calendars, and Sitewig does not offer Exchange. Instead, calendar and contacts can be synced with, for example, iPhone, Mac and Thunderbird – see Sync calendar and contacts.

What about the old Mail app in Windows?

Microsoft has retired it and replaced it with the new Outlook. Read more in Windows Mail and Calendar.